Terms & Conditions
Terms and Conditions
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At The Native Art Gallery, we are dedicated to providing you with exceptional service and quality. Please review our terms:
1.Damage on Arrival: If any damage occurs to the frame or canvas upon delivery, we will replace the item at no cost.
2.Warranty: We offer a 15-year warranty covering colour fade, frame deterioration, and canvas damage. Note: Warranty is void if the artwork is exposed to direct sunlight.
3.Refund Policy: Orders for non-customized items are refundable. Customized items, including sketches, portraits, oil paintings, and digital artworks, are non-refundable once the design is approved by customer or production has commenced.
4.Custom Orders: Refunds for customized orders are only issued if the artwork does not even match 70 % of the reference image provided.
5. Customer-Damaged Items: We are not responsible for any damage to the frame or artwork caused by the customer over time.
6. Delivery Times: We aim to deliver on time, but changes requested by the customer may delay the delivery.
7. Late Orders: No refunds for late orders as artworks require time to create.
8. Copyright Responsibility: Customers are responsible for any copyright issues related to provided reference images. We assume no liability for copyright infringements.
We don’t intend to hurt anyone’s feelings and always strive to serve you to the best of our ability. We have proudly served over a thousand happy customers in the last four years. Thank you for choosing The Native Art Gallery.